Terms & Conditions

Terms & Conditions

Please take a moment to read though our terms and conditions.

Rental Agreement

Our hire vehicles are covered for use throughout Europe however we do request that you inform us if you are planning on taking your hire car out with the continent.

Extensions to the agreed rental period are at the   discretion of the Hire Company. Only with prior agreement can an   extension be approved. It is essential that we are informed of any required extension before the end of the original hire period to ensure continual insurance cover.

Hire Agreements are made on the understanding that the vehicle will be placed at your disposal on the date agreed.   Should this not be possible, through circumstances beyond our control,   we will provide a substitute vehicle, where possible, or a refund of monies.

Full payment of the Hire will be taken at time of Hire. Vehicle condition will be agreed prior to and at completion of hire by both parties.

Our vehicles are normally supplied with a full tank of fuel either at the start of rental, or if we have agreed to deliver the vehicle, when the delivery commences. If a vehicle is returned with less than a full tank of fuel, we will refill it, charge you for the fuel and for the refuelling service at £15. Where we have agreed to collect a vehicle, any fuel used between the collection address and our nearest rental station is chargeable. Refuelling rates are subject to change without notice.

A Fuel Purchase Option may be available when you commence your rental at rates prevailing at the time. By purchasing a full tank of fuel at the commencement of your rental you will be relieved from the aforementioned obligation to refill the vehicle upon its return.

A valid credit card must be given at time of booking. No additional fees are charged for mileage.

If the hirer wishes to cancel their booking we must be given 24 hours notice or a charge of 25% of the total cost of the hire will be debited from their credit card. Hires cancelled more than 24 hours before the arranged time will not incur any charge. If a hirer fails to turn up then the total cost of the hire will be debited from their credit card.

Responsibility for the vehicle and its return

You and any driver we approve must always drive the vehicle carefully and considerately. You must not sell or lend it or allow anyone else to have or obtain any possession or rights over it. Upon return the vehicle together with all its accessories and parts must be in good repair and condition (apart from reasonable wear and tear). All damage due to your negligence will be chargeable to you notwithstanding any Excess amount procured.

Where you ask us and we agree to deliver the vehicle or to collect the vehicle, you may have to pay additional charges and follow additional instructions, a copy of our Delivery and Collection Terms and Conditions is available from any of our rental stations.

You will be responsible for the vehicle, its accessories and its parts and fully liable under these terms of rental from the moment we give you the keys, or we leave them or the vehicle at the place and time which we have arranged with you in advance. You continue to be responsible and fully liable under these terms of rental until the vehicle and keys are returned to us by handing them to our authorized representative or any other method previously approved in writing by us.

If you return the vehicle at any time outside our normal hours of business or at any other time when our representative is not available to inspect it you will be responsible for it until we do inspect it.

When you return the vehicle to us or, where we have agreed you may do so, you leave the vehicle for collection by us you must complete the details of the date and time of return, the mileage and fuel gauge reading and other information shown on the rental document wallet. You must also do anything else which we request as a condition of our agreeing to collect the vehicle. You will be responsible for continued hire charges until the vehicle is collected.

You are responsible for ensuring that any damage to the vehicle found on delivery is noted on the rental agreement. All vehicles are inspected before rental and again when they return from rental. You will be held responsible for any damage found on the vehicle following its return from rental.

Our vehicles are normally supplied with a full tank of fuel either at the start of rental, or if we have agreed to deliver the vehicle, when the delivery commences. If a vehicle is returned with less than a full tank of fuel, we will refill it, charge you for the fuel and for the refuelling service at £15. Where we have agreed to collect a vehicle, any fuel used between the collection address and our nearest rental station is chargeable. Refuelling rates are subject to change without notice.

A Fuel Purchase Option may be available when you commence your rental at rates prevailing at the time. By purchasing a full tank of fuel at the commencement of your rental you will be relieved from the aforementioned obligation to refill the vehicle upon its return.

You must return the vehicle immediately if we ask you to, although we hope this will not be necessary. In the event that the vehicle Is not delivered up to us upon request you hereby authorize us to enter onto your premises and to do any and all other things necessary to repossess the vehicle, Any costs associated with such repossession shall be for your account, We may repossess any vehicle without notice or liability where we deem that such repossession is necessary for our own protection.


When the rental starts the vehicle will be roadworthy and fit for normal use. If it is not, or if it becomes un-roadworthy or unfit for normal use during the rental you must inform the rental station from which you rented the vehicle or telephone the emergency number shown on the rental document wallet. You will be given this at the start of your rental.

If you have followed these terms we will try to replace or repair the vehicle but we will not be liable for your own loss or damage including loss of profit or earnings unless the law says that we cannot exclude or restrict our liability to you for this.

You must not allow the vehicle to be used:

For carrying fare paying passengers.

For hire or for other reward.

For driving tuition.

For racing, pace making, speed trials or any other sporting competitions.

For any illegal purpose.

For the carrying, keeping or concealing of any goods, materials or substances chargeable with a tax or duty which has not been paid or the payment of which is thereby sought to be avoided or in connection with the import or export of goods, materials or substances contrary to any prohibition or restriction.

While in an unroadworthy condition or while failing to comply with any statutory provision.

To tow or push any other vehicle or trailer (unless we agree to this in writing first) or in any way which contravenes the Highway Code, road traffic laws or any other laws.

When it is overloaded with luggage, goods or passengers.

For carrying corrosive, radioactive, inflammable, explosive or other harmful substances.

For carrying anything which, because of its smell or condition, will harm the vehicle or mean we lose time or money before we can again rent out the vehicle.

If you do not follow these terms you will have to pay us for any charges, damages, restoration costs and expenses we have to pay and any loss you cause. You may also lose the benefits of any liability waivers you have chosen.

Vehicle Care and Standards

All our rental vehicles are strictly NON SMOKING   in line with UK legislation. Any evidence of smoking in vehicles will incur a £100 fine.

Vehicles must be returned in a reasonably clean condition, with no more than floor mats dirty and free from sand and   litter. Failure to return the vehicle in this condition will incur a £40.00 service charge to valet the vehicle.

Strictly no pets, again any evidence will incur a £40.00 service charge.

Child seats must be kept clean and damage free, failure to do so will incur a £15.00 service charge.

Restrictions on Using the Vehicle

You hereby warrant that you will not allow the following people to drive the vehicle:

Anyone whom we have not first approved in writing as a driver of the vehicle.

Anyone who has been convicted of any drink driving offence.

Anyone whose driving ability is affected through drink or drugs or is a person who has been convicted of driving under the influence of drugs.

Anyone who has been convicted of manslaughter (or in Scotland culpable homicide) or causing death by dangerous driving.

Anyone whose driving ability is impaired by physical or mental disability.

Anyone who has been convicted of any motoring (except parking offences) in the last three years unless full details have been given to us and we agree to them.

Anyone who has been involved in any road traffic accident in the last three years unless you give us full details and we agree to them.

Anyone who is not qualified to do so or does not have a valid, full driving license.

Road Traffic Acts and other laws

While you are renting the vehicle you will be liable, as if you were the owner, for any offence committed under the Road Traffic Acts and any other relevant loss in respect of the Vehicle and its use during the rental period which results in the imposition of fixed penalties or excess charges. You hereby authorize us to pass through to you any notice or proceedings received by us relating to a period during which the vehicle was rented to you. You hereby agree to respond to and settle any notice or proceedings so received and to indemnify us against any liabilities or expenses incurred hereunder, For example, you might have to pay a fixed penalty or pay an excess charge for:

Driving or parking in the dark without the required lights.

Parking or waiting where it is not allowed.

Not paying the right amount for parking at a meter or in a car park. Under the Road Traffic Act 1991 – Sections 66.76. And Schedule 6 (as amended).



Driving License:

All UK residents must produce a full valid British or International driving licence held for at least two years. From the 8th June 2015 the paper counterpart to the photo-card driving licence will not be valid and will no longer be issued by DVLA. A digital counterpart will be in place instead of the paper option.

As a hirer you will still have to bring the photo-card licence with you when you come to get your car but in order for us to view your new digital counterpart which is required by law please follow these steps;

  1. Follow this linkhttps://www.gov.uk/view-driving-licence and follow the steps on the page to be given access to your details.  You can then generate a code for us to access your details online when you arrive for your hire.
  2. If getting online is not an option then here is a list of numbers to call that will help you access your information.

0300 083 0013 – View Driving Licence Line

0300 790 6801 – General Enquiry Line

09061 393 837 – Premium Rate Line

All International hirers must provide a readable unexpired licence from their country of origin. If the licence is not in English, an international driving permit must also be provided.

It is the hirer’s responsibility to ensure that he / she has the appropriate licence.

Driver Licence & Licence Requirements

Drivers aged 21-24 must have held a full licence for at least 2 years.

Drivers aged 25-75 must have held a full licence for at least 1year.All hirers must produce a valid licence at time of rental.  Hirer is responsible to ensure Photo Card licence is valid (section 4b on photo card)

21-22 years olds must be free from any at fault accidents and have no driving convictions, 23-24 year olds are permitted one   minor (total costs less than £2000) at fault accident in the last 3 years and   one minor driving conviction (3 points). We are unable to offer CDW to   drivers under 25.

Drivers over 25 are permitted one at fault accident and up to 8 penalty points provided there has been no period of   disqualification. Drivers over 25 with more than one at fault accident or any period of disqualification in the last 5 years should call with details of this and we can refer this to our insurers for possible acceptance.

If in doubt then please email or call and we can confirm eligibility for cover with you.

Only the drivers named on the insurance policy can drive the vehicle.




All cars have comprehensive insurance cover, but the hirer is responsible for the first £750.00 of loss or damage. This  amount can be reduced to £200.00 for an additional fee of £5 per day + VAT.

(The hirer is also responsible for the full cost of punctures, damage to windscreens, wheels, wheel trims and tyres and any lost or damaged keys. Hirers are also responsible for ensuring correct levels of oil, water and tyre pressures.

Vehicles are only covered for use on classified roads. Damage to undercarriage of vehicles due to off   road use must be paid in full by Hirer.

The hirer is responsible for the damage repair amount up to the value of the compulsory excess / deposit, in respect of each and every incident involving the hired vehicle.

Responsibility for your property

We will not be responsible if your property (or anybody else’s) is damaged, lost or stolen while it is in the vehicle. You are responsible for our losses and expenses caused because you leave property in the vehicle at the end of the rental.

What to do if the vehicle is stolen or damaged or you have an accident

If the vehicle or any of its parts or accessories is stolen or damaged, by a criminal act or if it is involved in an accident in which someone is injured, you must immediately contact the local Police to report the incident.

You must telephone the rental station from which the vehicle was rented and report the incident within twenty four hours and give us the police details and any other Information we ask for.

You must telephone the rental station from which the vehicle was rented within 24 hours to report any other incident in which the vehicle was damaged.

If following any incident the vehicle is unroadworthy or dangerous it must not be used.

You must always:

Take the Police Crime Number and the reporting Officer’s name when the police are involved.

Takes the names, addresses and telephone numbers of all witnesses when relevant.

Avoid saying or doing anything which admits that the accident was your fault.

Send to us at the rental station all papers and documents you receive about the accident or damage (including copies of any court papers and any legal documents)

Fill in an Accident Report Form, sign it and send it to us within 24 hours of the loss or damage otherwise the insurers may refuse to consider the claim.

Co-operate fully with us, the insurers and anyone else we or the insurers appoint.

Allow us or them to take legal action and or to enforce legal rights in your name.

Do anything else which we or the insurers think is reasonably necessary to help us or them enforce our or their rights for loss or damage to the vehicle, its parts or accessories while you were renting it.

If you receive any money in respect of loss or damage to the vehicle and/or it spares and accessories you must pay this to us and until you do, hold it as trustee for us.

Failure to comply with any of your obligations under the section Restrictions on Using the Vehicle of these terms and conditions will render you liable for all claims, costs and losses.

Charge Cards Credit Cards and Debit Cards


Other Terms

If you do not follow these terms and the vehicle or any of its parts and accessories is lost or damaged, you will be responsible. You will also be responsible for any financial loss we suffer as a result and for any relevant claims made by other people you agree to pay any amounts we spend enforcing these terms.

You (or any other authorized driver) shall not be acting as agent, servant or employee for us in any circumstances. We will be entitled to treat anyone acting or claiming to act on your Instructions as your agent. The rental is personal to you and you cannot transfer your part of any agreement.

If two or more persons are named on the Rental Agreement each of them will be jointly and severally liable in full for all our charges and for following their terms.

The entire terms between us for the rental of the vehicle are contained in the Rental Agreement and in these terms. All rentals which include delivery or collection of the vehicle are also subject to additional terms and conditions applicable to deliveries and collections.

If the vehicle is stolen, lost, destroyed or damaged during your rental, your responsibilities to us remain unchanged and continue to apply.

If you and we agree, or a court of law decides, that one of these terms is illegal, not valid, or cannot be enforced, the term in question will be changed. In meantime the rest of these terms will still apply. If we cannot change the term in question to make it valid and enforceable the rest of the terms will continue without it. In either case, the change will apply on the date we agree or the Court decision is made.